Visitor Notice: Stay Scam Aware

Urgent Fraud Alert: Social Media Scams & Fake Website Warning

Update: 28th August 2026

⚠️ BE SCAM AWARE ⚠️

Fake Social Media Competitions & Giveaways

Dublin Zoo has been made aware of fraudulent scam promotions circulating online, including campaigns advertising “free school kits” and free Dublin Zoo tickets.

• Immediate Action: If you have entered your payment or card details through an unfamiliar link or competition, contact your bank to freeze or cancel your card immediately. Resources available from CCPC here to stay vigilant regarding scams: www.ccpc.ie

• No Fees for Competitions: Dublin Zoo will never ask for credit card, debit card, or bank details to enter a competition or claim a giveaway prize.

• Verified Channels Only: Dublin Zoo-approved giveaways and offers are strictly advertised via our official accounts:
  
  Facebook: https://www.facebook.com/DublinZoo/
  Instagram: https://www.instagram.com/dublinzoo_official/
  TikTok: https://www.tiktok.com/@dublinzoo
  YouTube: https://www.youtube.com/@dublinzoo1310

  And our sustainability partner SSE Airtricity https://www.facebook.com/sseairtricity/ and https://www.instagram.com/sseairtricity/ (@sseairtricity), unless otherwise officially announced by Dublin Zoo.

Where to Safely Buy Dublin Zoo Tickets

To ensure your tickets are valid and your payment details remain secure, please only purchase tickets through official Dublin Zoo platforms or our verified travel and ticketing partners.

Official Dublin Zoo Channels:

• Official Website: www.dublinzoo.ie (Always ensure the URL ends in .ie)

• Official Ticket Portal: tickets.dublinzoo.ie

Verified Resellers & Official Partners (OTAs):

If purchasing third-party tickets, combo packages, or sightseeing passes, Dublin Zoo only partners with the following authorised ticket providers:

• GetYourGuide

• Go City

• DoDublin

Tickets purchased through any other unofficial websites, sponsored social media links, or third-party marketplaces may be fraudulent and will not be accepted at the gate.

Urgent Scam Warning: Fraudulent Website ⚠️

• Fraudulent Site: dublinzoo.net (including dublinzoo.net/book-tickets/)

• Do NOT buy tickets, browse, or enter card details on this domain.

Dublin Zoo has identified a sophisticated clone website operating under the domain dublinzoo.net. This website is not affiliated with Dublin Zoo and operates a fake booking engine designed to harvest payment card details.

Steps If You Have Shared Card Details

1. Call Your Bank / Card Issuer: Notify their emergency fraud team immediately to block unauthorised charges and reissue your card.

2. Report the Source: Report the scam profile, sponsored ad, or link directly to the social media platform where you encountered it.

3. Consumer Guidance: For independent consumer advice and reporting on online fraud, visit the Competition and Consumer Protection Commission at www.ccpc.ie.

We work continuously to identify and report deceptive pages and fraudulent promotions where possible. However, given the evolving nature of online scams, we advise visitors to exercise caution and independently verify the authenticity of any offers before interacting or providing details. Please report any suspicious activity directly to the relevant social media platform or service provider. Please be vigilant and scam aware.

Dublin Zoo is not responsible or liable for any losses resulting from scams, third-party promotions, or external offers not officially operated or authorised by Dublin Zoo.