Annual Pass FAQs
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Do annual pass holders need to pre-book a visit to Dublin Zoo?
As per Government guidelines, Dublin Zoo is now open at normal capacity and we are delighted to announce that annual pass holders no longer need to pre-book their visit to Dublin Zoo.
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How do I purchase an annual pass?
Dublin Zoo annual passes can be purchased online, here.
Please allow 24 hours for your annual pass code to be valid online. To use your annual pass online, please check out our handy guide here.
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How much does an annual pass cost?
Please check out our annual pass page online for prices and benefits.
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What are the benefits of an annual pass?
Please check out our annual pass page online for prices and benefits.
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What age do you need to be to own an annual pass?
Card-holders must be 18 or over.
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How do I purchase an annual pass with a gift card?
Please email annualpass@dublinzoo.ie with your contact details and a member of the team will contact you to get you signed up using your gift card.
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How do I receive my annual pass cards?
If you purchase an annual pass online, you will be able to get your photo taken for your card and collect it at the annual pass hatch on the day of your visit.
Please note that only the person named on the membership may pick up and use the card.
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If I visit Dublin Zoo today, can I purchase an annual pass at the gate?
Yes, but it is faster to sign up online and collect your annual pass at the gate.
If you purchase an annual pass online, you will be able to get your photo taken for your card and collect it at the annual pass hatch on the day of your visit.
Please note that only the person named on the membership may pick up and use the card.
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If I book a ticket online and then decide to take out an annual pass, can I get a refund for my tickets?
The price of day tickets cannot be credited against an annual pass.
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What date does my annual pass start from?
Your annual pass will be valid from the day of purchase for one year.
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Can I purchase an annual pass as a gift?
We advise that you purchase a gift card in the amount of an annual pass. This will allow the person to set up their annual pass at any time.
To purchase an annual pass with a gift card, please email annualpass@dublinzoo.ie with your contact details and a member of the team will contact you to get you signed up using your gift card.
Please note that an annual pass is valid for 12 months from the date the annual pass is activated.
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How do I get my photo on my annual pass?
If you purchase an annual pass online, you will be able to get your photo taken for your card and collect it at the annual pass hatch by the front gate on the day of your visit.
Please note that only the person named on the membership may pick up and use the card.
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I’ve lost my card, what do I do?
Replacement cards can be requested at the annual pass hatch at the front gate of Dublin Zoo.
This request can only be made by the membership holder.
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I want to renew but don’t remember my annual pass code, what do I do?
Please email annualpass@dublinzoo.ie with your details and a member of the team will contact you with your annual pass details.
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How can I change the details of my annual pass membership?
Please email annualpass@dublinzoo.ie with your request and annual pass membership.
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I had a valid annual pass when Dublin Zoo was closed due to the lockdown, how do I avail of the discount?
If you had a valid annual pass when Dublin Zoo closed on 12th March 2020, Dublin Zoo automatically extended your annual pass by one month and would like to offer you a 25% discount on renewal.
To avail of this discount – Once you have renewed your pass online, please email annualpass@dublinzoo.ie with your annual pass details and a member of the team will issue a refund.
Annual Pass Extension FAQs
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How do I know when my annual pass is up for renewal?
You can now check to see when your annual pass is up for renewal here.
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Will my annual pass be extended during the December 2020 to April 2021 closure?
Dublin Zoo would like to offer an extension to all annual pass holders who had a valid pass on 22nd October 2020* This extension has been automatically added to your annual pass.
*Subject to terms and conditions:
– This will not apply to annual passes that have expired prior to Thursday 22nd October 2020.
– Your pass will have been automatically extended from the date on which government travel restrictions enable you to visit Dublin Zoo.i.e. If you live within 20km of Dublin Zoo, your pass was extended on the 26th of April, if you live further than 20km from Dublin Zoo your pass extension was applied once the travel restrictions permitted you to visit Dublin Zoo.
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What about your previous closure in March and October 2020, will I be extended for that?
For March’s closure: Annual pass holders received a month’s extension with a 25% discount upon renewal.
For all other closures, Dublin Zoo has automatically extended your annual pass for any time lost from October 2020 onwards.
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I've emailed to renew/purchase an annual pass, but I have not heard back.
Since Dublin Zoo reopened its doors in June 2020, we’ve had more interest in our annual passes than ever before. Along with adding significant resources to our annual pass team to manage the unprecedented demand, we are now delighted to announce that we are launching a new online portal that you can use to purchase and renew your annual pass!
Please head to our online portal, to purchase or renew your annual pass.
Annual Pass Benefits
Admission to Dublin Zoo for 12 months.
- Admission to Dublin Zoo one hour before closing.
Admission to Fota Wildlife Park in Cork for 12 months.
Admission to four UK zoos during the 12 months- Edinburgh Zoo, Highland Wildlife Park, Colchester Zoo, Twycross Zoo and Paignton Zoo.
FREE SUBSCRIPTION to Zoo Matters*, our quarterly e-magazine with all the latest news from Dublin Zoo and incredible photos of the goings on at Dublin Zoo.
*(Please note that this has been suspended until further notice)
DISCOUNTS on Wild Lights, selected events, summer camps and educational programmes.
Card-holders must be 18 or over.
Family Pass
The Family Pass is €210 and allows you enter Dublin Zoo with one of the following combinations:
Pass holder + 3 Adults
Pass holder + 2 Adults + 2 Children
Pass holder + 1 Adult + 4 Children
Pass holder + 6 Children
Children must be under 16 years
Individual Pass
The Individual Pass is €150 and allows you enter Dublin Zoo with one of the following combinations
Pass holder + 1 Adult
Pass holder + 2 Children
Children must be under 16 years
Terms and conditions
Full Annual Pass terms and conditions
* Occasionally, due to circumstances outside of our control, Dublin Zoo may be forced to close to the public or restrict visitor capacity, e.g. extreme weather conditions, state occasions or Government advice. This is to ensure the safety of our visitors, staff and animals.
Card-holders must be 18 or over.
