Know Before you go

Here’s what to expect and how to have the best experience when you visit.

  • Don’t forget to pre-book your ticket online here.
  • Annual Pass Holders must also pre-book their tickets (free of charge) here.
  • Children under 3 go free, but you still need to add their tickets to your online booking.
  • Lord’s Walk carpark will be open from 9.15am.
  • Entry to Dublin Zoo is through the Annual Pass gate (to the right of the main entrance).
  • The Outdoor Safari Trail is a new one-way route – simply follow our signs and just remember you won’t be able to turn back the way you came.
  • Remember to look out for each other by keeping two meters from your fellow visitors and by following government and HSE guidelines.
  • We will rely on the personal and parental responsibility of visitors to adhere to the guidelines which have been put in place.
  • If you or anyone from your party is showing signs of COVID 19, please choose not to visit Dublin Zoo.
  • In line with the government guidelines, you will be required to wear a face mask/covering when entering the indoor animal habitats.
  • Please also note that there will be extremely limited picnic tables along the trail.

We’re looking forward to seeing you – stay safe and don’t forget to enjoy your visit to Dublin Zoo!

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One-way trail map

General FAQs

  • What date will Dublin Zoo be reopening?

    Dublin Zoo are delighted to announce we will reopen to the public on April 26th in a reduced capacity and under new strict health and safety protocols.

  • How do I book tickets?

    Tickets to attend Dublin Zoo’s Outdoor Safari Trail must be pre-booked online in advance.

    Click here for general sale.

    Click here for annual Pass holders.

    Tickets will not be sold at the gate.

  • When will tickets for a later date be available?

    Annual pass tickets: Tickets for annual pass holders will be released every Wednesday at 11am.

    Day pass: Tickets for the general public will be released every Thursday at 11am.

    We will release tickets in one-week batches, 14 days in advance, so for example tickets to visit the zoo during the week beginning 17th May will go on sale on Thursday 6th May.

  • Can I use my gift card to book a ticket?

    Yes, once you have chosen your date and time to visit Dublin Zoo, there will be an area on the online checkout to input the code from your gift card. Once accepted, the value of your gift card will be removed from your total.

  • I got a free pass when I adopted an animal, how do I use it to book a ticket?

    First off, thanks a million for supporting Dublin Zoo through our adoption programme, we really appreciate it!

    Inside your adoption pack, you will find a six-digit code – once you have chosen your date and time to visit Dublin Zoo, there will be a promo area on the online checkout to input the code from your adoption pack. Once accepted, the value of your ticket will be removed from your total.

  • Can I use my Tesco voucher to book?

    Yes, once you have chosen your date and time to visit Dublin Zoo, there will be a promo area on the online checkout to input the code from your Tesco voucher. Once accepted, the discount will be removed from your total.

    For your vouchers to be accepted, please ensure to follow the designated link supplied by Tesco along with your vouchers codes.

  • What is different about my visit than before?

    Tickets to attend Dublin Zoo must now be pre-booked online in advance.

    Visitors will travel through Dublin Zoo by following a new outdoor, one-way walking route which reinforces strict social distancing. Entry will be through the Annual Pass entrance.

    From October 26th, in line with the government guidelines, you will be required to wear a face mask/covering when entering the indoor animal habitats.

  • Is the gift shop open?

    Yes, the Dublin Zoo gift shop is open. In line with the latest government directives, face coverings will be worn by our retail staff and must be worn by all customers when in the Dublin Zoo Gift Shop.

    Alternatively, you can visit our online Zootique to purchase your Dublin Zoo gifts and have them posted out to you. Please note that the last delivery date before Christmas is 5pm Thursday 16th December 21.

  • Is it safe to visit Dublin Zoo?

    Dublin Zoo has introduced new measures and restrictions to ensure visitor, staff and animal safety however we would encourage visitors please be mindful of current Government and HSE guidelines and public health recommendations.

    Hand sanitiser stations will be available and there will be visible signage reinforcing physical distancing, hand-hygiene, coughing/sneezing etiquette. A new, enhanced cleaning regime has also been implemented and all Dublin Zoo personnel will be provided with, and trained in the safe and appropriate use of, relevant Personal Protective Equipment. We will rely on the personal and parental responsibility of visitors to adhere to the guidelines which have been put in place.

  • Is my time at the Zoo limited?

    No, once you enter Dublin Zoo, your time is not limited and you can stay until we close. Please note that you must adhere to the social distancing measures we have put in place, including following the one-way trail.

    Please take a look at our last entry and closing times here. 

  • Can I buy tickets at the gate when I get there?

    No, tickets will not be sold at the gate. Tickets must be pre-booked online and email confirmation received in advance of your visit. Visitors without a pre-booked online ticket will be refused entry.

  • I’m an annual pass holder, do I still have to pre-book my ticket?

    Yes, all visitors must pre-book their tickets online ahead of their visit. Annual pass holders will not be charged and can pre-book tickets here. Visitors without a pre-booked online ticket will be refused entry.

  • Why are you asking for my telephone number and email address when booking online?

    Dublin Zoo has introduced new measures and restrictions to ensure visitor, staff and animal safety and following new health and safety guidelines we must be able to provide the HSE with contact information for all visitors in the event of having to contact trace.

  • Do I need to print my ticket for entry?

    No, we don’t require tickets to be printed. E-tickets can be scanned on any mobile device.

  • Who is the event suitable for?

    Most of Dublin Zoo is accessible for people with disabilities. We have 10 wheelchairs available at the front gate. See our Accessibility page for full details.

  • What can I do to ensure the health and safety of others at Dublin Zoo?

    Wash your hands often, using soap and water, for a minimum of 20 seconds.

    Help us promote social distancing by remaining at least two meters away from others who are not part of your party and not to shake hands or hug. If you must cough or sneeze, please do so into your elbow, not into your hand or into the air.

  • I’m feeling unwell, should I still visit Dublin Zoo?

    If you or a member of your party is showing signs of COVID 19, please choose not to visit Dublin Zoo.

  • I’m classed as vulnerable, is this event still suitable for me?

    Dublin Zoo has introduced new measures and restrictions to ensure visitor, staff and animal safety however we would encourage visitors to be mindful of current Government and HSE guidelines and public health recommendations.

  • I live outside county Dublin, can I still visit Dublin Zoo?

    We ask that you please be mindful of the current government and public health recommendations before planning your visit. If you are outside Dublin/20km from Dublin Zoo, you will only be able to book for dates from Monday, May 10th onwards, when inter-county travel restrictions are lifted.

  • Where can I park?

    The Lord’s Walk car park opens from 9.15am daily. Parking is available on a first-come-first-served basis, so we advise visitors to arrive early to avoid disappointment.

    Please visit the OPW’s website for further information on parking within the Pheonix Park.

  • Will I get a chance to see all of the animals at Dublin Zoo?

    Yes, the one-way trail passes each of the wonderful animal habitats at Dublin Zoo.

  • Will I still be able to visit in bad weather?

    The event will still go ahead unless weather conditions are deemed unsafe for our visitors, staff and animals, in which the event will be cancelled. Please see our cancellation policy below.

  • I have luggage, where can I leave it?

    Dublin Zoo will not have facilities available to store any visitor’s belongings.

  • Are there cash machines on site?

    The cash machine will not be accessible during this time.

  • How will the animals react to visitors coming back in?

    Our keeper staff are some of the best in the world and the routines they have created for the animals keep them well stimulated, even whilst the gates have been closed to the public. Whilst the animal’s routines have not changed much in the last few months, thanks to the hard work of the team, they have certainly noticed the that there have been fewer people around and the return of the public will provide positive stimulation.

  • Will the toilet facilities be open?

    Yes, there will be select toilets available along the trail. These will be cleaned regularly throughout the day. Please remember this is a one-way system so if you miss the toilet stop on your route you must carry on until you find the next toilet facility.

  • Will drinking water stations be available?

    Yes, there are touchless water stations available along the trail. Please bring your own bottle to re-fill!

  • Will the playgrounds be open?

    From October 26th, the playgrounds will be open.

  • If I bring food will there be an area available where I can eat it?

    There will be a very limited number of picnic tables available, placed 2 meters apart. However, we would strongly encourage visitors to eat at home before they visit Dublin Zoo in order to limit contact with public areas in line with Government and HSE directives.

  • Will the cafes be open?

    The following food and beverage outlets are available along the trail for takeaway service until 5pm daily.

    Picnic bench
    Wuff food truck
    Sophia’s ice cream parlour
    Ice cream hut (Weather dependant)
    Wild burgers food truck
    Nakuru café – Starbucks
    Sealion Cove – Chicken hut

    Food and beverage outlets are cashless payments only.
    Please note that all other food and beverage outlets are closed until further notice.

     

  • Are there baby changing or feeding areas?

    Yes, there is a baby changing and feeding area by the Meerkat Restaurant.

    Find out more about our facilities here.

  • Will visitors be required to wear face masks?

    We ask visitors to follow HSE guidelines and wear a face covering or mask where staying 2 metres apart from people is difficult For more information, please visit the HSE website.

    Face coverings or masks must be worn when entering any of the indoor animal habitats.

  • How can I get in contact with the Dublin Zoo team?

    If you need to get in touch with the Dublin Zoo team please email your query along with your contact details and booking reference to info@dublinzoo.ie or call us on (01) 474 8900.

    Please have a read of our FAQs section before getting in touch in case we have already answered your question!

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Ticket FAQs

  • What date are tickets on sale?

    We will release tickets in one-week batches, 14 days in advance, so for example tickets to visit the zoo during the week beginning 6th July will go on sale on 23rd/24th June.

    Annual pass tickets: Tickets for annual pass holders will be released every Wednesday at 11am.

    Day pass: Tickets for the general public will be released every Thursday at 11am.

  • How do I buy tickets?

    Tickets to attend Dublin Zoo must now be pre-booked online in advance.

    Tickets go on sale at 11 am on April 22nd and can be purchased here for general sale and here for annual pass holders.

    Tickets will not be sold at the gate.

  • How long will my ticket be valid for?

    Tickets are date specific. Tickets are valid for the chosen date of booking ONLY.

    ‘Unfortunately, we cannot issue refunds or cancellations; there is no legal right to cancel as the booking is for leisure activities to take place on a specific date as described in regulation 13 of the European Union Consumer Information (Rights) Regulations 2013 (SI 484/2013’).

    Tickets are non-transferrable.

  • Can I arrive at a different time to my allotted time slot?

    The arrival time slots are a guideline to ensure that strict social distancing measures can be adhered to at all times at Dublin Zoo. We advise that you arrive as close to your time slot as possible and before 5.30pm as this is the last entry time.

    Tickets can only be used for the date they are booked for. 

  • The system is not accepting my annual pass number, what should I do?

    If you are outside of Dublin or the 20km travel restrictions your pass will not be accepted and you must wait until the travel restrictions have been lifted.*

    *We’re delighted to announce that Annual Pass Holders and Day Pass visitors outside of Dublin/20km from Dublin Zoo, will be able to pre-book their visits from Wednesday, May 5th. 

    If you are inside the 20km radius of Dublin Zoo / live in Dublin, please check out our handy guide to inputting your code.

    If you are still experiencing issues please email annualpass@dublinzoo.ie. 

    We are a very small but very grateful team here at Dublin Zoo and the team will get back to your email as soon as possible

  • What is the entrance cost?

    Annual Pass Holders: Free of charge
    Adults: €17.75
    Child: €13.05
    Under 3s: €0 (a ticket is still required that must be added to online purchase free of charge)
    Student: €13.50
    OAP: €13.50

    Special Needs
    Adult: €10.25
    Child: €6.75

  • Do children under 3 go free?

    Yes, children aged under 3 go free to the Outdoor Safari Trail but they must have a valid ticket to enter which can be added to your purchase free of charge.

  • I am unable to book my desired date, what can I do?

    In order for Dublin Zoo to manage numbers in line with Health and government direction, there will limited tickets available per date. If you are unable to book the date and a message states this date is sold out, please choose an alternative date to book.

  • Is there a number I can ring to book a timeslot?

    We can only facilitate online bookings at the moment.

  • I accidentally booked for the incorrect amount of people, is it okay to bring an extra person?

    In order for Dublin Zoo to manage numbers in line with Health and government direction we cannot accommodate extra visitors to your online pre-booked party.

  • Can I change the date or time of my ticket or cancel my booking?

    There is no option to change the date or time of your ticket once purchased.

    Unfortunately we cannot issue refunds or cancellations; there is no legal right to cancel as the booking is for leisure activities to take place on a specific date as described in regulation 13 of the European Union Consumer Information (Rights) Regulations 2013 (SI 484/2013’).

  • I have an annual pass but there is a price coming up for my booked timeslot.

    Annual Pass Holders will not be charged. Please ensure that you insert the short code from your Annual Pass card into the promo box and the price will be removed at the checkout. Click here for more info on where to find your promo code.

  • I would like to make a corporate booking or a booking for a large group, how do I book?

    We’re sorry but we cannot accommodate corporate or large group bookings at this time.

  • Students/Senior Citizens

    Students and Senior Citizens can attend the event at a discounted rate. They must bring a valid ID when presenting their ticket at the event.

  • Visitors with Additional Needs

    There are no concession tickets available for visitors with additional needs aside from the entry of a free carer, a standard child or adult ticket must be purchased.

    Visitors with additional needs may admit one accompanying carer free of charge when attending Dublin Zoo. Free of charge carer tickets are required for entry and can be acquired by adding them to your online booking.

    Please bring relevant ID and documentation, such as an IAA Autism ID card, or an associated membership card which confirms the visitor is unable to visit Dublin Zoo independently without the aid of a carer or mobility aid.

  • How far in advance do I need to book?

    Tickets go on sale at 11am from April 22nd and will be issued on a first-come, first-served basis. Book early to avoid disappointment.

  • I don't have my ticket confirmation, what should I do?

    You should have received an email from Dublin Zoo after booking with your ticket information, however, due to high volumes of site traffic on certain dates, this is sometimes delayed. If you have not received this, have a look in your junk/spam email folder. If you are still having difficulties, email info@dublinzoo.ie with your booking reference, the date you booked, the name and email address you used to book and a contact telephone number, and we will be happy to help.

  • Will Dublin Zoo Annual Pass holders have to pre-book a ticket and will they be charged?

    Annual Pass Holders will not be charged. Please ensure that you insert the short code from your Annual Pass card into the promo box and the price will be removed at the checkout. Click here for more info on where to find your promo code.

    Visitors without a pre-booked online ticket will be denied entry.

  • What do I need to avail of the Annual Pass holder's discount?

    A valid annual pass is required to avail of the annual pass discount. You will be required to enter your unique annual pass number when booking online. A valid annual pass matching the name on the Outdoor Safari Trail ticket will also need to be presented on arrival at the Dublin Zoo entrance for the event. Normal annual pass T&C’s apply.

  • Will Fota Wildlife Park Annual Pass holders be charged entry?

    Fota Wildlife Annual pass holders will not be charged but must pre-book tickets here. Visitors without a pre-booked online ticket will be denied entry.

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Cancellation policy

What is Dublin Zoo’s ticket cancellation policy for Outdoor Safari Trail?

Dublin Zoo does not offer refunds for Outdoor Safari Trail tickets apart from in the event of a venue closure actioned by Dublin Zoo.

Unfortunately, we cannot issue refunds or cancellations; there is no legal right to cancel as the booking is for leisure activities to take place on a specific date as described in regulation 13 of the European Union Consumer Information (Rights) Regulations 2013 (SI 484/2013’).

In the event of a cancellation of the Outdoor Safari Trail, attendees will be notified at the earliest convenience by email to the email address used to book the tickets. It is the responsibility of the attendees to check their emails before departing for the event to check for any updates and to make sure email addresses are correctly entered when booking tickets.

In the event of a cancellation, attendees will be given a full refund which they will receive within 15 working days of the cancelled event.

Dublin Zoo accepts no responsibility for a customer’s inability to attend Outdoor Safari Trail due to any external factor including but not exclusive to traffic restrictions, illness, weather conditions etc.

Dublin Zoo reserves the right to change or update event timings and content up to and on the day of the event.

What happens if my event is cancelled?

Dublin Zoo reserves the right to cancel any of the Outdoor Safari Trail days for any reason deemed necessary for the safety and well-being of our visitors, staff and animals including unsafe weather conditions.

In the event of a cancellation of the Outdoor Safari Trail, attendees will be notified at the earliest convenience by email to the email address used to book the tickets. It is the responsibility of the attendees to check their emails before departing for the event to check for any updates, and to make sure email addresses are correctly entered when booking tickets.

In the event of a cancellation, attendees will be given a full refund which they will receive within 15 working days maximum of the cancelled event.

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Ticket T&Cs

Third party sales of Dublin Zoo entry tickets is prohibited.

Issue of etickets

When your booking has been confirmed your tickets will be dispatched via email to the email you specified on booking.
It is your responsibility to check prior to your purchase that the info you have supplied to us in respect of your eticket requirements is accurate.
Dublin Zoo is only responsible for issuing etickets in accordance with the information you provide.

Ticket Purchase and Validity

Once purchased the date for which the eticket has been purchased cannot be changed.
Payments for e-tickets are non-refundable.
E-tickets bought are only valid for the date and session booked.

On arrival the following will be required in order to validate an eticket purchased through the Dublin Zoo website:

  1. Appropriate proof of entitlement to any discounted ticket i.e. valid annual pass card
  2. A legible version of your eticket which will be scanned on entry (email or printed)
  3. Dublin Zoo reserves the right to charge the normal event rate to anyone not able to validate their eticket in the above manner.
  4. For concessions/special needs tickets, relevant ID and documentation, such as an IAA Autism ID card, or an associated membership card, GP letter or hospital consultant letter which confirms the visitor is unable to visit Dublin Zoo independently without the aid of a carer or mobility aid needs to be presented at the entrance gate.

Definition of Classes

An Adult is a person aged from 16 years old
A Child is a person aged from 0 years old to 15 years old. Children will not be permitted entry without an adult.

Cancellation Policy

Unfortunately we cannot issue refunds for cancellations.

Resale

Third party sales of Dublin Zoo entry tickets is prohibited.

No eticket may be resold without written consent of Dublin Zoo. If any persons attempts to enter Dublin Zoo with an eticket that has been resold without Dublin Zoo’s written consent, Dublin Zoo may refuse entry and no compensation is payable to that person by Dublin Zoo.

Attraction Rules

It is prohibited to take any of the following into Dublin Zoo:

  • Any weapons, fireworks, smoke bombs, glass bottles, blades, flammable liquids, portable BBQ’s or other articles that cause injury.
  • Skateboards, rollerblades, roller skates, bikes, scooters and other forms of personal transport.
  • Balls, frisbees, balloons or other similar items.
  • Pets or other animals of any nature.
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Parking

There is no designated car parking for Dublin Zoo, however, The Lord’s Walk car park is located beside Dublin Zoo and has a capacity for approximately 260 cars. The Cricket Grounds car park is located opposite the Zoo and has a capacity for approximately 120 cars. Both car parks open daily. Parking is available on a first-come-first-served basis, so we advise visitors to arrive early to avoid disappointment.

There are additional parking spots surrounding Dublin Zoo which are indicated on this corresponding map with blue markers.

Please visit the OPW’s website for further information on parking within the Pheonix Park.

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Accessibility

Is this event accessible for wheelchairs and buggies?

Yes, the route has been designed so that wheelchairs and buggies can get around as easily as possible.

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Zoo Reviews

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