General FAQs

  • When are you closing?

    Following the recent announcement from Taoiseach Micheál Martin regarding COVID-19, we have taken the difficult decision to close from 4pm Wednesday, 21st of October 2020 until further notice.

  • When will you reopen?

    Dublin Zoo will be following government and public health direction closely, and we will reopen once we are able to do so.

     

  • Dublin Zoo is an outdoor park, why are you closing?

    Animal, staff and visitor safety is paramount at Dublin Zoo, and as an outdoor attraction we know that we can operate safely. However, the latest government and public health recommendations restrict travel for non-essential reasons to 5km, which means that the majority of our visitors are unable to get to us. We have thus taken the difficult decision to temporarily close the Zoo.

  • Will the animals be ok during the closure?

    Ensuring continuity of world class animal care and welfare is the top priority for Dublin Zoo. Like in March, we will put a contingency staffing plan in place that we will implement throughout this temporary closure.

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Ticket FAQs

  • I have a booking after Wednesday 21st October 2020, will I get a refund?

    If you have a booking after Wednesday 21st October 2020, your payment will be refunded automatically to the credit/debit card you made to make your booking. If you have any queries relating to your refund please email your booking reference and email address to tickets@dublinzoo.ie

  • How long will my refund take?

    Please allow up to 15 working days for your refund to be processed. This is due to the high volume of current ticket holders we have. If you have any queries relating to your refund please email your booking reference and email address to tickets@dublinzoo.ie

  • How will I receive my refund?

    Your payment will be refunded automatically back to the credit/debit card you made to make your booking within 15 working days from Wednesday 21st October 2020.

  • I purchased with a voucher, what happens now?

    If you purchased your ticket using a gift voucher please contact tickets@dublinzoo.ie with your booking reference and contact number. You will receive an online code to rebook your visit once we reopen.

    These codes will be valid for one year.

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Cancellation policy

What is Dublin Zoo’s ticket cancellation policy for Outdoor Safari Trail?

Dublin Zoo does not offer refunds for Outdoor Safari Trail tickets apart from in the event of a venue closure actioned by Dublin Zoo.

Unfortunately, we cannot issue refunds or cancellations; there is no legal right to cancel as the booking is for leisure activities to take place on a specific date as described in regulation 13 of the European Union Consumer Information (Rights) Regulations 2013 (SI 484/2013’).

In the event of a cancellation of the Outdoor Safari Trail, attendees will be notified at the earliest convenience by email to the email address used to book the tickets. It is the responsibility of the attendees to check their emails before departing for the event to check for any updates and to make sure email addresses are correctly entered when booking tickets.

In the event of a cancellation, attendees will be given a full refund which they will receive within 15 working days of the cancelled event.

Dublin Zoo accepts no responsibility for a customer’s inability to attend Outdoor Safari Trail due to any external factor including but not exclusive to traffic restrictions, illness, weather conditions etc.

Dublin Zoo reserves the right to change or update event timings and content up to and on the day of the event.

What happens if my event is cancelled?

Dublin Zoo reserves the right to cancel any of the Outdoor Safari Trail days for any reason deemed necessary for the safety and well-being of our visitors, staff and animals including unsafe weather conditions.

In the event of a cancellation of the Outdoor Safari Trail, attendees will be notified at the earliest convenience by email to the email address used to book the tickets. It is the responsibility of the attendees to check their emails before departing for the event to check for any updates, and to make sure email addresses are correctly entered when booking tickets.

In the event of a cancellation, attendees will be given a full refund which they will receive within 15 working days maximum of the cancelled event.

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