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Accessibility Statement

Scope

This statement applies to content on https://www.dublinzoo.ie/ (“the website”).

Our Commitment

Dublin Zoo is committed to making our website accessible and usable for everyone. This website is designed to comply with the technical standard for websites and mobile apps, EN 301 549 v.3.2.1. This closely follows level ‘AA’ of the Web Content Accessibility Guidelines (WCAG) version 2.2.

What you should be able to do on this site

You should be able to:

  • zoom up to 200% without text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using a modern screen reader and speech recognition software (on your computer or phone)

Compliance Status

Based on our latest assessment, this website is partially compliant with WCAG 2.2 Level AA due to the non-compliances listed below.

Known accessibility issues

Non-compliant content
The following content does not meet WCAG 2.2 AA:

Issue
Criterion
Impact
Planned fix
Skipped heading levels present 1.3.1 Info and Relationships Screen reader users may lose context or misunderstand the structure of the page We are working to improve the site content and logical structure
Empty heading elements present on some pages 1.3.1 Info and Relationships Screen readers may announce empty headings, causing confusion for users navigating by heading We are working to improve the site content and logical structure

 

Content not within scope of the legislation

The following content is exempt:

  • PDFs published before 23 September 2018.
  • Third-party components where we have no control over the underlying code, including our cookie consent manager (OneTrust), reCAPTCHA, Digitickets, and other third-party plugins.
  • Contrast issues flagged during automated testing relate to animations and have been identified as false positives. These do not represent genuine accessibility failures and no action is required.

Technical specifications

This website relies on the following technologies to work with the combination of web browser and any assistive technologies or plugins on your computer: HTML, WAI-ARIA, CSS, JavaScript, SVG, PDF.

How we test this site

We assess the website against WCAG 2.2 Level AA using a combination of automated and manual testing, including keyboard-only checks and screen-reader testing. Our approach follows considerations of the W3C WCAG-EM methodology.

Feedback and contact information

We welcome feedback on the accessibility of this website and requests for information in alternative formats.

  • Email: info@dublinzoo.ie
  • Telephone: +353 (0)1 4748900
  • Postal address: Dublin Zoo, Phoenix Park, Dublin 8, D08 AC98, Ireland
  • Accessibility contact: Marketing department

We aim to respond within 2 business days and to provide an accessible alternative where possible

Requests for content in an alternative format

If you would like particular content in an accessible format, please email info@dublinzoo.ie and include:

  • Your required format
  • The content you wish to receive (please include the web address)
  • Your name and contact details

We will make all reasonable efforts to fulfil your request.

What we are doing to improve accessibility

  • We are prioritising fixes for the issues listed above and tracking them in our website backlog.
  • We are continually collaborating with Granite to improve and meet the WCAG 2.2 Level AA guidelines.
  • We are training content editors on making accessible content and documents.
  • We conduct accessibility audits every year and test key pages after major releases.

Enforcement procedure

If you are unhappy with our response and believe you have been discriminated against in accessing goods or services, you can make a complaint under the Equal Status Acts to the Workplace Relations Commission (WRC).

Preparation of this accessibility statement

This statement was prepared on 25 March 2026 using both self-assessment and third-party evaluation. The website was last reviewed on 18 March 2026.

We review this statement annually or after major updates.