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Visitor Notice: Stay Scam Aware

Stay scam aware. Find official guidance on spotting fraudulent promotions, avoiding fake Dublin Zoo social media links, and securing your details safely.

Urgent Fraud Alert: Social Media Scams & Fake Website Warning

Update: 28th August 2026

⚠️ BE SCAM AWARE ⚠️
Fake Social Media Competitions & Giveaways

Dublin Zoo has been made aware of fraudulent scam promotions circulating online, including campaigns advertising “free school kits” and free Dublin Zoo tickets.

  • Immediate Action: If you have entered your payment or card details through an unfamiliar link or competition, contact your bank to freeze or cancel your card immediately. Resources available from CCPC here to stay vigilant regarding scams: www.ccpc.ie

  • No Fees for Competitions: Dublin Zoo will never ask for credit card, debit card, or bank details to enter a competition or claim a giveaway prize.

  • Verified Channels Only: Dublin Zoo-approved giveaways and offers are strictly advertised via our official accounts (@dublinzoo) and our sustainability partner (@sseairtricity), unless otherwise officially announced by Dublin Zoo.

Fake Website & Ticketing Platform Alert

We have also identified a sophisticated fraudulent scam website operating under the address www.dublinzoo.net (including pages such as www.dublinzoo.net/book-tickets/).

This fraudulent .net site is designed to mimic our official branding and runs a fake ticketing system to unlawfully take customer payment details.

  • Official Website: www.dublinzoo.ie (Always check for the .ie domain).

  • Scam Domain: www.dublinzoo.net and www.dublinzoo.net/book-tickets/ (Do not buy tickets, browse, or enter payment details on this site(s)).

  • Genuine Purchases: Dublin Zoo tickets, events, annual passes, and merchandise are only sold via www.dublinzoo.ie and www.tickets.dublinzoo.ie/tickets.

Steps If You Have Shared Card Details

  1. Call Your Bank / Card Issuer: Notify their emergency fraud team immediately to block unauthorised charges and reissue your card.

  2. Report the Source: Report the scam profile, sponsored ad, or link directly to the social media platform where you encountered it.

  3. Consumer Guidance: For independent consumer advice and reporting on online fraud, visit the Competition and Consumer Protection Commission at www.ccpc.ie.

Dublin Zoo is not responsible or liable for any losses resulting from scams, third-party promotions, or external offers not officially operated or authorised by Dublin Zoo. Please be vigilant and scam aware.